International IDD Calls From Singapore

Information about the International Direct Dial services provided in Singapore…

Many telecom providers supply reduced rate International Direct Dial (IDD) telephone calls.

The IDD prefix is the international prefix required to dial a call from the country listed to another country. This is followed by the country code for the country being called. Singapore has multiple IDDs, with each one used by a different long-distance carrier.

Generally, better quality connections (often called "premium" by the suppliers) are more expensive than calls made on lower rate ("budget") where the line may crackle and have a time lag.

Making an IDD Call

When dialling overseas, first dial the IDD number, followed by the country code and the recipient's telephone number (including area code). If the local area code begins with "0", omit this after dialling the IDD prefix.

• Example: IDD prefix + Country code + Local area code + Number

StarHub IDD Services

StarHub provides IDD calls to over 230 destinations around the world. To register for IDD services with StarHub, call 1633 (activation is free).

• For further information on activation and registration: Click here
• For information on eligibility to apply: Click here

IDD 008: StarHub's IDD 008 (International Direct Dial) is a premium international calling service. There is no setup or subscription fee. Calls are billed according to usage	IDD number: 008 Website
IDD 018: An alternative International Direct Dial access code that allows outgoing voice calls to overseas destinations at more economical rates. IDD 018 calls can be made on StarHub Mobile (Postpaid), Green Prepaid and Digital Voice services	IDD number: 018 Website
HomeConnect: StarHub's prepaid international calling card allows overseas calls to be made from any local phone or mobile in Singapore using IDD 008, IDD 018 or a special promotion option. It can also be used to make international calls to Singapore. See the User Guide for information on using the HomeConnect card	Website

Singtel IDD Services

SingTel provides IDD services to home subscribers and to businesses.

IDD 001: Can be used with fixed line and mobile cellular telephones. See the website for a user guide, instructions on how to apply for the service and an FAQ	IDD number: 001 Website
BudgetCall 013: Reduced rate IDD calls can be made from fixed line and mobile cellular telephones. See the website for a user guide, instructions on how to apply for the service and an FAQ	IDD number: 013 Website
v019: Lowest rate IDD calls can be made from fixed line and mobile cellular telephones. See the website for a user guide, instructions on how to apply for the service and an FAQ	IDD number: 019 Website
STD 020: IDD calls to Malaysia. See the website for a user guide, instructions on how to apply for the service and an FAQ	IDD number: 020 Website
Singtel IDD information	Website

Prepaid international calling cards

Prepaid international calling cards can be bought from many small shops and outlets such as money changers and shopping centres. A prepaid card will be credited with the amount the user credits it with and will run out when all the credit has been used

IDD phone calls can be made using a prepaid phone card and an international call service as listed above.

International calling card (Premium): Call the telephone number and enter the 10 digit number on the prepaid card to activate it.	Tel: 1898
International calling card (Budget): Generally a less clear line. Call the telephone number and enter the 10 digit number on the prepaid card to activate it	Tel: 1892
SingTel ICC™: International calling card which can be used from any telephone; billing is monthly. See the website for a user guide, information on rates charged and the reduced rate Student Scheme and how to apply	Tel: 1800 838 3322 Website
WorldCardTM: Prepaid international calling card which can be used for local Singapore calls, international calls from or to Singapore and for international calls from or to other countries. See the website for information on the countries it applies to, rates charged, a user guide and where to buy the card	Tel: 1800 838 3322 Website
Hello!TM Card: Prepaid international calling card. See the website for information on the countries it applies to, rates charged, a user guide and where to buy the card	Website

IDD fax

IDD fax is a data line that is less expensive to use than conventional IDD numbers for overseas fax. The other IDD numbers can also be used for fax.

FaxPlus 012: IDD connections for fax lines only. See the website for a user guide, rates and details on applying for the service	IDD number: 012 Website
Customer service (toll free)	Tel: 1800 838 3555

M1

M1 provides IDD services to existing customers; it is automatically available on mobile or cellular phones. Registration is required for fixed line users and subscribers to other mobile providers.

The service is available to Singapore citizens and Permanent Residents (PR) over the age of 21.

To register:

• Tel: 1627
• For further information on documents required for registration: Click here

Premier IDD 002: IDD service for good connections. See the website and refer to the left hand menu for countries accessible with the service, the rates and reduced rate non-peak times and an FAQ	Tel: 1627 Website
IDD 021: Reduced rate IDD calls to selected countries with lower rates for off-peak times. See the website and refer to the left hand menu	Tel: 1627 Website
1818 International Calling Card: Prepaid international calling card for international calls made from Singapore only to selected countries in Asia. See the website and refer to the left hand menu for the relevant countries, a user guide and information on where to buy a card	Tel:1800 843 8288 Website

Zone Telecom

Zone1511 is a specialist IDD call provider which routes calls through any one of a number of complying IDD service providers with the purpose of getting the best depending on time of day and destination of the call. ZONE1511 can only be used for outgoing international calls from a Singapore fixed line telephone or fax number or a SingTel, M1 or StarHub mobile phone number.

Before using the service the outgoing telephone number must be registered with Zone1511. There is no limit to the number of telephone numbers - fixed line and mobile - that may be registered by a single client and the service is available to commercial and home users.

• For information on registration: Click here
• Full details of services available on the ZoneTel website

1511EXPRESS: A prepaid service for home or business users with online sign-up for calls made to specific countries

1511BIZ: IDD for businesses; calls are automatically routed via quality line connections. Monthly billing

1511FAX: Fax only service for business and home users. Monthly billing

Phoenix Comms

Initially a callback operator, Phoenix Comms provides IDD calls from telephone numbers (mobile and fixed line) in Singapore. Before the service can be used, the Singapore telephone numbers to be called from must be registered. Registration is free.

Phoenix 1516 IDD: IDD for business and home users includes a callback service. This is a subscriber service with monthly billing	Tel: 6838 1516 Website
Phoenix Prepaid 1516 IDD Service: Registration and top up of available call time can be done online	Tel: 6838 1516 Website